Skyscanner Case Study

Customer Type: Office
Machine(s): Krea Bean to Cup; G-10 Tall Compact Espresso Machine
Coffee Beans: Superiore

Customer Goals

Skyscanner initially approached us as they had been ill-advised about the practicality of fresh milk bean to cup coffee machines in an office environment. The machines were proving extremely difficult to keep clean and maintain. Breakdowns were a weekly occurrence and were costly and time consuming for everyone concerned.

The Rocco Solution

Given the trouble & expense (in engineers visits from the original supplier) the machines caused in their first year of service, and that they had been purchased rather than leased, we took the steps to convert the equipment from using fresh milk machines to freeze dried skimmed milk.

A much better solution for the office environment and one we knew would fit the requirement perfectly. This allowed the business to use the machines for a while longer before they upgraded to equipment supplied by Rocco in Glasgow, Edinburgh and London. The replacement machines were leased and as such gave the customer peace of mind with options to upgrade should their requirements and demands change.

Customer Feedback

I‘ve known Gino and his team for years. I can’t imagine our office being supplied and serviced by anybody else. Always reliable, helpful and deliver fantastic coffee. Did I mention Gino’s smile? Yes, he does smile a lot and it is genuine. Nothing is too much trouble, service is efficient and fast. Thank you Rocco Espresso for keeping our office awake in the mornings!

Ewa ~ Skyscanner

Will your office and staff benefit from a professional coffee machine service?

Call: 0141 538 0150 to find out more.

Or Fill in The Form Below and Someone Will Get in Touch Shortly!